top of page

Refund Policy

1. Overview

At MyDecision (“we”, “our”, “us”), we aim to deliver high-quality assessment, coaching, and educational services.

Due to the digital and personalized nature of our offerings, this Refund Policy outlines when refunds may or may not be granted.

2. General Refund Policy

  • All purchases made on the platform are non-refundable, unless explicitly stated otherwise

  • By purchasing any service, you agree to this Refund Policy

3. Eligibility for Refunds

Refunds may be considered only under the following conditions:

A. Duplicate Payment

  • If a user is charged twice for the same service

  • Full refund will be processed for the duplicate transaction

B. Technical Errors

  • Payment is successful, but service is not delivered

  • Assessment/report not generated due to system failure

  • Course access not provided

👉 Resolution:

  • Service will be delivered OR

  • Refund issued if resolution is not possible

C. Cancellation Before Service Delivery

  • Coaching or counselling session cancelled at least 24 hours in advance

  • Refund or rescheduling may be offered

4. Non-Refundable Cases

Refunds will not be provided in the following cases:

  • Assessment completed and report generated

  • Coaching/counselling session already conducted

  • Course content accessed or downloaded

  • Change of mind after purchase

  • Dissatisfaction due to subjective expectations

  • Partial usage of services

5. Rescheduling Policy

For coaching or counselling sessions:

  • Rescheduling allowed if requested at least 24 hours prior

  • Missed sessions without prior notice are non-refundable and non-reschedulable

6. Processing of Refunds

  • Approved refunds will be processed within 7–10 business days

  • Refunds will be credited to the original payment method

  • Processing time may vary depending on the payment provider

7. Subscription Services (If Applicable)

If you offer subscriptions:

  • Users may cancel anytime

  • No refunds for the current billing cycle

  • Access continues until the end of the billing period

8. Contact for Refund Requests

To request a refund, contact:

  • Email: [Insert Email]

  • Include:

    • Name

    • Transaction ID

    • Reason for request

9. Policy Updates

We reserve the right to modify this Refund Policy at any time.
Users are encouraged to review it periodically.

bottom of page